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Alternatively, you can call our Customer Service unit at
+971 4 415 4555
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Find a Form
Here you can find a comprehensive set of forms that will help you in making changes to your policy or in filing a claim. To download a form, just click on a link below.
The following forms are in PDF format, so please make sure you have Adobe Acrobat Reader in order to view these forms.
Select a claim form from the links below. If you need help on which form to use for your claim, visit our “Make a Claim” section. Here we have outlined the process and the documentation requirement for every type of claim.
- Accident Benefits - Employer's Statement (English) / (Arabic)
- Baggage Delays / Baggage Loss Claim Form
- Beneficiary Endorsement
- Final Proof of loss
- Flight Delays Claim Form
- Partial Disability / Accidental Dismemberment Claim Report – Physician & Claimant Statement Form - Form CL-20 (English) / (Arabic)
- In Patient Medical Reimbursement Claim Form (English) /(Arabic)
- Permanent Total Disability – Claimant Statement - Form 321 (English) / (Arabic)
- Permanent Total Disability – Physician’s Statement - Form 322 (English) / (Arabic)
- Proof of Death – Claimant Statement - Form CL-39 (English) / (Arabic)
- Proof of Death – Physician’s Statement - Form CL-40 - (English) / (Arabic)
You can use the forms provided here to amend your existing policy or to take advantage of some of your policy features. You can download the appropriate form, complete, sign and then mail it to our Customer Service Department to the following address:
PO Box 371916, Dubai, UAE.
Or submit the completed form at your nearest MetLife agency office.
- Change of Address Form
- Declaration & Undertaking regarding a Lost Policy Form (English) / (Arabic)
- Policy Loan Request Form
- Policy Maturity and Release Form (English) / (Arabic)
- Policy Partial Maturity and Release Form
- Policy Partial Surrender and Release Form
- Premium Allocation Form
- Request for addition of Recovery Benefit Plan Rider
- Request for Policy Change - Life (Change of Name, Beneficiary, Method of premium payment)
- Request for Policy Change - Personal Accident (Change of Name, Beneficiary, Method of premium payment) - (English) / (Arabic)
- Request for Transfers Between Sub accounts
- Specimen of Signature
If you hold a MetLife policy through your employer, use the forms provided below to make a claim or to request a pre-determination approval. Please note that some of these forms may require verification by your HR Department.
- Medical Claims Reimbursement Form (English) / (Arabic)
- Individual Enrollment Form
- Pre-determination Approval Request Form